Technical Support Specialist
Job Summary:
We are looking for a technical Support specialist to provides assistance with managing and maintaining the organization’s computer systems, networks, and user environment. This role involves installing, configuring, and troubleshooting hardware and software, as well as communicating with other departments, 3rd party providers, and supporting end-users.
Responsibilities:
- Provide technical support to our office users and employees regarding hardware, software, phone system, peripherals, and network-related issues
- Assist the senior network administrator in installing, configuring, and maintaining computer systems, servers, networks and various projects
- Research products, communicate with vendors, procure, implement, and maintain hardware and software inventory
- Document technical procedures and configurations
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Experience with providing technical support in a professional environment
- Experience with installation, configuration, and troubleshooting various hardware and software, peripherals, and office products
- Strong communication and interpersonal skills
- Detail-oriented and organized with excellent problem-solving skills
- Networking knowledge and experience (networking protocols, devices, services, and tools)
- Working knowledge of Windows Servers and clients, familiarity with Linux servers and network equipment
- Ability to lift and carry heavy equipment when necessary
- Relevant certifications (e.g., CCNA, MCSE, etc.) are considered an asset
- Familiarity with Office 365, SharePoint, and cloud environments considered an asset
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in North York, ON M2N 6C6
