Warehouse Associate #2

Job Title: Warehouse Associate

Reports To: Customer Service Supervisor

Department: PenguinPickUp

We are hiring Warehouse Associates for the following locations:

1) Abell Street (Queen & Dufferin)

2) Queen’s Quay

3) Crossroads (401 & Weston Road)

4) Eastern Avenue

5) Church Street

6) Humber Bay (Lake Shore Blvd & Park Lawn)

Position Summary

As a Warehouse Associate you are tasked to provide customers with an exceptional experience by quickly and efficiently attending to their orders and ensuring they leave our store satisfied every time. Part of this process includes ensuring all orders are received and organized in a timely manner such that they are easily and quickly accessible to anyone on staff to be able to immediately service our customers.

Responsibilities:

The specific duties and responsibilities for this position include but are not limited to the following:

· Receiving and organizing package deliveries as per the work instructions;

· Continuously handling packages throughout the day weighing 50lbs which includes, sorting items by courier and partnerships and placing packages on designated racks. Packages over 50lbs and/or awkward in size or shape will require team lift;

· Must be able to work in varied outdoor temperatures and sustain physical activity levels over time;

· Being able to continuously lift up to 50lbs, squatting, standing for a prolonged period and walking throughout the shift while adhering to all Health and Safety requirements;

· Assisting customers with loading their vehicles;

· Servicing customers at front desk by delivering their packages and/or food orders;

· Tracking and reporting deliveries as needed;

· Returning packages to sender from courier companies and partnership;

· Helping courier and partnerships with receiving daily deliveries;

· Overseeing and preparing temperature controlled food items for delivery drivers;

· Restocking Grab and Go Products, minimal merchandising of inventory in front of store;

· Continuous lifting of temperature controlled totes, handling and organizing food orders to their appropriate temperature controlled environment;

· Maintaining a clean and safe environment inside and outside of the locations including but not limited to shoveling, rearrangement of packages, daily cleaning opening and closing tasks to be completed;

Academic/Professional Requirements:

• Minimum a High School Diploma or equivalent, or currently in process;
• Additional designation/certification is an asset.

Required Skills/Experience:

· (1) one to (2) two years experience delivering exceptional customer service

· One to Two years experience with Office 365, Excel and Microsoft Word

· Willing & able to learn PenguinPickUp Admin User Interface;

· Comfortable with operating all Courier systems relating to Pickups and Deliveries

· Must be able to adapt to high volume fast paced environment

· Maintain positive attitude when faced with difficult situations

· Must be at least 19 years of age to handle packages from online cannabis retailers;

Working Conditions & Examples of Types of Items Delivered:

• Must be able to work in varied outdoor temperatures and sustain physical activity levels over time, being able to continuously lift, up to 50 lbs, squatting, standing for a prolonged period and walking throughout shift;
• Wear safety shoes throughout the shift, adhering to all Health and Safety requirements;
• Must be willing and able to wear the required uniform;
• Maintain a clean, and presentable appearance at all times.

Examples of Types of Items Delivered

• Books, Electronics, flat screens
• Home goods, Fans, mattresses, rugs, dressers
• Small to large clothing items
• Cosmetics
• Flooring, Hardware tools
• Groceries – Ambient, Refrigerated and Frozen items

Values

PenguinPick-Up Associates are Client Focused. We know that our clients are very busy, and we strive to make our clients experience as Convenient and easy as possible. We believe that Team Work is the only way we will be able to deliver our consistent world class service at every PenguinPick-Up location.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Experience:

• customer service: 1 year (Required)
• warehouse worker: 1 year (Preferred)

Location:

• Toronto, ON (Required)

Job Duties:

• Load and unload trucks
• Move and stack materials
• General housekeeping duties in the warehouse or production area and duties as assigned
• Use warehouse management software
• Receive/process shipments