Solutions Architect

Pathway Communications is a leader in delivering high-quality Managed IT and Cybersecurity Solutions to midsized organizations across Canada. We count several of Canada’s best-known and most prestigious brands amongst our clients.

We are looking for an individual with a strong Data Centre, Storage, Hardware, System Management, Technology and Operations background who will be able to architect, deploy and maintain high-availability, fault-tolerant storage and virtualization solutions within our data center. The ideal candidate must also have a proven ability to lead a team in accomplishing challenging objectives.

Reporting to our Engineering Director, this role is based out of our Markham office and data center.

Duties and Responsibilities

  • Lead technical teams in the company’s NOCs, across the full scope of the ITIL framework, to ensure that IT infrastructure and applications meet top-tier performance standards.
  • Design, implement and manage processes, systems and controls for on-premises and cloud-based systems (private & hybrid clouds, AWS, Azure)
  • Assist in evaluating, selecting and managing technology vendors, suppliers and partners.
  • Provide direction and guidance in the launch and operation of innovative, high-value, recurring revenue IT services such as cybersecurity.
  • Provide technical guidance to sales teams in crafting responses to RFPs and in designing IT solutions for clients.
  • Participate in sales and RFP presentations to win deals.
  • Complete the automation of preventive maintenance and remedial IT activities to improve productivity and accuracy.
  • Oversee capacity planning and participate in the creation and execution of growth initiatives.
  • Virtualization: Oversee and maintain virtualization technologies like VMware/Hyper-V to support efficient resource allocation and scalability.
  • Cybersecurity: Implement robust cybersecurity practices, including vulnerability assessments, threat detection, and incident response. Utilize tools like Nessus, Rapid7, Bitdefender, MS Defender, and Elastic to enhance security.
  • Networking: Configure and manage LAN/WAN, routing, and firewall configurations to maintain a secure and reliable network infrastructure.
  • Automation: Utilize automation through PowerShell, scripting, and RMM tools like Kaseya to streamline server operations, backups, and access management
  • Server and Print Management: Set up, troubleshoot, and maintain Windows and Print servers, ensuring they operate efficiently.
  • Endpoint Configuration: Configure desktops and laptops with the required operating systems and approved applications.
  • Security Controls: Implement stringent security measures on servers to prevent unauthorized access, data leakage, and other security risks.
  • Active Directory: Manage and maintain Active Directory, including user authentication and access controls.
  • Asset Management: Maintain an asset register to track hardware and software assets, ensuring proper inventory management.
  • ISO Documentation: Document processes according to ISO 9001 and 27001 standards and best practices.
  • VPN Setup: Configure and maintain VPN solutions to provide secure remote access to the network.
  • Cloud Management: Manage and maintain cloud solutions such as Azure and AWS
  • MS Excel Proficiency: Proficiency in Excel for data analysis and reporting.
  • Microsoft M365: Administer the Microsoft 365 suite, including setup, migration, administration, and configuration MS Exchange: Oversee MS Exchange administration, including setup, configuration, and maintenance of email services.

Qualifications and Skills

  • Excellent verbal and written communication skills in English.
  • Excellent interpersonal skills.
  • Strong problem-solving skills
  • Strong time management skills
  • Strong project management background
  • Leadership experience is preferred
  • Has 10-15 years of experience
  • Has a minimum of 5 years of extensive Windows Server administration experience, including managing diverse environments with 100+ users across multiple locations.
  • VDI Knowledge: Understand and support Virtual Desktop Infrastructure (VMware Horizon/Citrix) environments.
  • Shift Flexibility: Willingness to work night shifts and rotational shifts as needed.

Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job. Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code.



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