Canada Computers & Electronics is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a knowledgeable and passionate team of people who go beyond expectations while maintaining the trust and confidence of our customers. We offer competitive wages and benefits with lots of opportunities for advancement!
We are currently hiring a Service Technician for our store located in Toronto Kennedy!
The service technician will support the company goal of providing top class service to all customers for conducing services and repairs to laptops, computers, and related items. The daily tasks will include, but not limited to, the assembly and testing of computers, peripherals, and displays both sold by the company, or being asked to review for faults. You will possess excellent problem-solving skills related to computer hardware and software, understand the importance of driving success in a timely manor. The incumbent will be responsible for carrying out repairs, following internal processes and procedures related to daily work, ensuring all documentation is up to date, maintain a high degree of customer satisfaction, drive improvements, and act in a safe manor.
You will be eligible for an additional commission based on warranty sales and service.
Build, test, and service all products
Assess and report back on findings on a case-by-case basis
Locate root cause of custom concerns and recommend actions
Install and configure software, hardware, drivers, and BIOS related items
Provide sales support and technical guidance
Must be willing to work evenings and/or weekends depending on shifts
Qualifications/ Key Competencies:
Must be able to read and speak English fluently, additional languages considered and asset
Hand soldering skills highly preferred and considered an asset (SMT / board level repairs)
Understanding of computer hardware assembly and setup (includes but not limited to BIOS setup, Windows installation / automation, device interfaces)
Ability to repair laptop (LCD, mainboard, components)
Able to work well under pressure
High attention to detail
Proficient in Microsoft Office suite (Word, Excel, Power Point, Outlook)
Analytical decision-making skills
Strong problem solving and troubleshooting skills
Able to work independently and within a group
Strong team player
Continual Improvement mindset
CompTIA A+ certification considered an asset
ITIL certification considered an asset
Soldering skills on board-level-component is an asset
Experience and Education Requirements:
Must be able to legally work within Canada (no job sponsorship)
At least 3 years experience within the repair industry
At least 5 years building computer systems (formal or informal)
A minimum of High School / GED required
We thank all interested candidates, however, only those under consideration will be contacted.
Canada Computers & Electronics is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.
Job Types: Full-time, Permanent
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Work Location: In person