Quality Assurance Analyst (Technical Analyst I)

Job Posting #871173

Position: Quality Assurance Analyst (Technical Analyst I)
Site: Toronto General Hospital Research Institute
Department: Centre for Global eHealth Innovation/Techna
Reports to: Manager
Salary Range: $60,169 to $75,212 commensurate with experience and consistent with UHN Compensation Policy
Hours: 37.5 hours per week
Status: Permanent Full-time

University Health Network (UHN) is looking for an experienced professional to fill the key role of Quality Assurance Analyst (Technical Analyst I) in the Centre for Global eHealth Innovation/Techna.

Transforming lives and communities through excellence in care, discovery and learning.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto Rehabilitation Institute, Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. Find out about our purpose, values and principles here.

Our mission at eHealth Innovation is to change healthcare delivery for all by designing thoughtful digital technologies that are empathetic and ultimately empower people. We work tirelessly with whip-smart local and international minds from multidisciplinary areas like sciences, design, technology, and health fields to transform health systems around the globe.

Embedded within Toronto General Hospital (University Health Network), we are a part of one of the largest medical research centres in North America and have unparalleled access to insights from those who use our healthcare system the most – patients and their clinicians. Due to this unique positioning and our vast skill set, our work is making an impact right now in areas the of diabetes, heart failure, asthma, chronic pain, juvenile arthritis, and prostate cancer.

Being in a research environment, we are able to concentrate on this goal without being distracted by short term profit motives, or keeping investors happy. Every member of our tightly knit development team has full input in every stage of project architecture, design and implementation.

We are currently looking for a driven, detail-oriented passionate Quality Assurance Analyst (Technical Analyst I) to drive the development of the digital therapeutics we build – both patient and provider facing. Responsibilities include: ensuring the processes needed for the Quality Management System (QMS) are established, implemented, adhered to and updated as required; converting business requirements and design documents into test plans and test cases/scripts; closely working with software developers to develop test specifications and build test cases/scripts to rigorously test product functionality and investigate all potential product test failures; ensuring quality and statistical analysis of current production concerns and processes for designated programs; defining data quality standards and implements tools to support quality; raising timely awareness about any discovered issues and works collaboratively with members of other related departments and suppliers to develop remedies; ensuring audit process is implemented on projects in accordance with approved quality procedures; providing recommendations for improvement; communicate application defects in a clear and concise manner; supporting development team during new designs and modifications in during such stages as risk analysis, design review, verification and validation; preparing for and attending scheduled audits by regulatory bodies; writing, revising/updating work instructions and SOPs, as required.


  • Bachelor’s degree in Computer Science or equivalent
  • At minimum, 1 year of experience in a Quality Assurance Tester position, preferably in a medical device company
  • Minimum 3 years of test plan design, maintenance and developing test cases based upon system specifications documentation preferred
  • Practical experience with implementing ISO:13485 requirements as applied to medical products, especially in a software setting
  • Experience with QA testing web-based, iOS and Android applications
  • Familiarity and experience with the requirements software lifecycle processes, with an emphasis on Agile
  • Familiarity and experience with designing and executing both manual and automated test plans and test cases/scripts
  • Experience with bug fix verification and validation
  • Strong verbal and written communication skills
  • Ability to think abstractly with an “outside the box” approach to testing
  • Attentive to detail, with developed analytical skills, and a scientific approach to problem solving
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to focus on deadlines and deliverables
  • Experience working in a team-oriented, collaborative environment
  • Good time management skills

If you are interested in making your contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. Please also attach unofficial transcripts. You will also be required to complete some initial screening questions.

Posted Date: February 4, 2021 Closing Date: February 18, 2021

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications should apply.

UHN thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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