Pharmacy Operations Manager #2

Position Title: Pharmacy Operations Manager
Requisition ID: 8624
Career Group (ADSP): Administrative
Division: Pharmacy Administrative Operations (01006166)
Department: Pharmacy Operations
Work Location: METRO ON – 5559 DUNDAS STREET W (#A-DUND)

Province: Canada : Ontario
Position Type: Permanent




Direct the overall management of a set pharmacy region to achieve continued growth and profitability. In addition to monitoring the day to day operations and financial performance of each pharmacy, ensure compliance with all company operating standards and expectations, the Ontario College of Pharmacists and any other applicable regulations.


Specific Responsibilities


  • Implement and monitor operational objectives (weekly and period reports) pertaining to such things as sales, margin, shrink, labour, controllable expenses, contribution, pharmacy services, superior customer service and any other current emerging priorities
  • Develop unique strategies by pharmacy to meet or exceed operational objectives
  • Recruit and selectively hire top candidates for Pharmacy Manager and Pharmacist positions (including unionized employees as required)
  • Train and develop Pharmacy Managers (and other staff members as required) capable of achieving operational objectives and effective overall management of the pharmacy, providing active regular feedback as required
  • Conduct formal annual performance reviews of each Pharmacy Manager (increased frequency as required)
  • Complete a scored Operations Audit for each pharmacy annually (additional audit during the year as required or upon any management change)
  • Accountable for ensuring pharmacies meet OTC operational standards
  • Meet regularly with each Manager to review overall Pharmacy performance including P&L financials, shrink results, operational deficienicies and implement corrective measures as required
  • Visit each pharmacy regularly on average once per period to ensure both store and operational standards are in place and identify best practices/deficiencies for review
  • During each visit, meet with store management to develop store relations and to provide/receive department feedback
  • Ensure each pharmacy is compliant with all company operating standards and expectation, OCP and any other appplicable regulatory body
  • Address any and all store level issues including those operational and HR related in nature.
  • Visit competition regularly to identify new or changing competitor activity
  • Responsible for ensuring the pharmacy is open all posted operating hours (excluding holidays)
  • On call 24/7, over night stay (district or event dependent)




  • B.Sc.Phm.
  • Registered Part A Pharmacist with OCP in good standing
  • 3-5 years experience as a pharmacist
  • Prior pharmacy management experience
  • Proficient with current dispensing software, PC system, MS Office, and other current systems
  • Effective communication and leadership skills
  • Strong organization skills, effective time management skills and ability to meet deadlines
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