Patient Observation Technician

Part-time
Department: Altum Health, Connected Care

Company Description

Transforming lives and communities through excellence in care, discovery and learning.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

The UHN Telemonitor Service is a dynamic and rapidly expanding program in the healthcare technology sector and is an initiative created to respond to unit staffing requirements at UHN, based on patient acuity and replacement needs. The program provides 24/7 remote monitoring of patients with the goal to improve safety outcomes and support nurses and other health care professionals in maintaining UHN’s standard of care. We have cultivated a culture of innovation and excellence. Our team is composed of dedicated staff who are passionate about making a meaningful impact in healthcare. Here, you will find an environment that encourages growth, embraces challenges, and celebrates achievements.

We value diversity and inclusivity, recognizing that a variety of perspectives and backgrounds are essential to driving innovation in healthcare. Our commitment to professional development means that you’ll have opportunities for continuous learning and skill enhancement. We take pride in our role as pioneers in the healthcare technology space and are excited to welcome individuals who share our vision and enthusiasm for reshaping the future of healthcare.

Our mission is simple yet profound: to elevate the standard of patient care through cutting-edge innovation. We believe that technology has the power to revolutionize healthcare delivery, and we are at the forefront of this transformation.

Job Description

Union: Non Union
Site: Toronto Western Hospital
Department: Telemonitoring
Reports To: Operations Lead
Salary Range: $23.54 to $29.49 per hour (To commensurate with experience and consistent with UHN compensation policy)
Hours: Various Hours/Week; 8 & 12 Hour Shifts – Days, Evenings, Nights and Weekends
Status: Casual

Job Summary:

The UHN Halo Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Tele-Monitor Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk.

The principal responsibilities include: provides continuous remote observation to an identified group of patients; sets up software & equipment for remote observation; receives report and documents relevant patient activity as necessary; re-directs the patient via audio device as necessary; works with & seeks assistance from inter-disciplinary team as required; identifies & reports all safety concerns; and performs cross-functional and/or other duties consistent with job classification as assigned or requested.

As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.

Responsibilities:

  • Monitor patients remotely from our central command center using advanced telemonitoring technology to ensure their safety and well-being.
  • Communicate with patients through remote channels, offering reassurance, support, and assistance as required.
  • Maintain accurate and detailed documentation of patient observations and interactions.
  • Utilize Microsoft Office applications and other technology platforms efficiently.
  • Demonstrate proficiency in written and verbal communication skills, with a strong command of the English language.
  • Prioritize tasks effectively, managing multiple responsibilities simultaneously.
  • Apply strong problem-solving skills to address patient needs and concerns promptly.
  • Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.
  • Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.
  • Provide empathy, understanding, and effective communication to patients in a remote setting.
  • Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.
  • Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization’s needs.

Qualifications

Education

  • High school diploma is required.
  • Possession of a medical certificate or any relevant medical education is a plus, though not mandatory.

Work Experience

  • Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
  • Exposure to fast-paced environments with high-pressure situations would be advantageous.
  • Prior healthcare experience is a plus but not mandatory.

Hard Skills

  • Proficiency in utilizing Microsoft Office applications effectively.
  • Strong technological aptitude with the ability to adapt to different software platforms.
  • Excellent written and verbal communication skills.
  • Proficient in the English language, both in reading and writing.

Soft Skills

  • Exceptional problem-solving abilities.
  • Skilled in conflict management.
  • Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
  • Ability to multitask efficiently and prioritize responsibilities effectively.
  • Excellent communication skills, displaying empathy and compassion.
  • Strong observation skills and meticulous attention to detail.
  • Capable of providing reassurance and support remotely.

Opportunity for Growth: As a Patient Observation Technician, you will have the chance to advance within the program and take on additional specialized roles such as Senior Telemonitor Technician, Lead Technician, or Supervisor. These advancements will be based on your performance, skills, and experience.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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