Network Engineer

About telMAX Inc.

telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available. Recognised for two consecutive years as Canada’s Fastest ISP, telMAX has ambitious plans to bring its 100% fibre networks to residential and business customers in Ontario.

Your Position & How You Will Contribute

Based in Newmarket in an on-site working environment – Reporting to the Manager of Network Engineering, the Network Engineer will have both hands-on and strategic responsibilities, building out our points-of-presence while innovating around what we have already built to meet customer needs and maximize opportunities while minimizing risk. We understand that our business thrives when our network is highly reliable and that starts by hiring the right network professionals. You will be supporting maintenance, optimization and network build projects as we expand our footprint. In this position and as part of a growing company it is critical that you are an effective communicator who is process oriented to mesh with the organization’s shared dependencies and goals. In this highly dynamic position, you will have many opportunities to learn and grow in your career and within the organization.

Responsibilities & Key Duties

Fiber Quality Control & On-Going Capacity Management of Outside/Inside Plant:

  • Assess and improve fiber quality and accounting with a rapidly growing footprint
  • Qualify dark and CWDM/DWDM fiber paths to ensure high availability of backhaul and access infrastructure
  • Use OTDR & OSA to diagnose and benchmark our infrastructure towards the goal of reduced MTTR
  • Audit, clean and occasionally repair outside plant elements in coordination with Field Ops

Access & Aggregation Regional Presence:

  • Deploy and Troubleshoot within an XGS-PON infrastructure including OLT capacity & quality management, configuration and root cause analysis of issues
  • Tier 3 Support for issues affecting the Customer Experience including Residential Gateway, TV and Phone services
  • Monitor, improve and deploy power systems to ensure high availability

Back Office Systems & Datacenters:

  • Maintain High Availability of servers and the services that run on them in a virtual environment, including DHCP, DNS, VPN, Databases and
  • Work with Linux-based operating systems, SQL and No-SQL databases, Web APIs and Netconf-based configuration
  • Monitor and Measure network infrastructure using existing and new tools
  • Respond as a group with key subject matter expertise to internal and external tickets
  • Programming to support, audit and improve the provisioning systems for new customer activations, both residential and business

Core Network & Colocations:

  • Configure, optimize, test and question all elements of our routing infrastructure
  • Contribute to implementation of new technologies or topologies
  • Work with 3rd parties to turn-up circuits and build relationships
  • Plan for capacity and resiliency to match our growing demands

Network Solutions:

  • Leverage existing infrastructure to meet the needs of our customers, primarily businesses who have varied needs
  • Collaborate with the Design and Construction departments to develop effective strategies around serviceable units and requirements for serviceability
  • Manage various portals and views to ensure accurate adjustments to the fiber tracking as needed
  • Prepare scope-of-work and align sub-contractors on a per-project basis

People & Process:

  • Ability to work as part of a rotating on-call team and respond to incidents at odd hours
  • Create accurate as-builts and method-of-procedures, and contribute to the accuracy and thoroughness of others
  • Identify workplace hazards and assist with the implementation of safety measures
  • Strive for operational efficiency through planning and shared objectives

Security & Policy:

  • Scrutinize the network from all angles, using various tools and external resources
  • Coordinate activities in a repeatable manner to control outcomes
  • Test with the same enthusiasm as which someone might attempt to exploit
  • Protect information, access and strategy wherever necessary
  • Protect your teammates and coworkers from threats and share information when helpful
  • Observe and audit our physical presence and practices

Attributes

  • Strong attention to detail with a high level of accuracy and resourceful mindset
  • Team player with excellent collaborative & organizational skills
  • Strong time management skills with the ability to handle multiple on-going priorities
  • Ability to take initiative and work under pressure with minimal supervision
  • Active listening plus effective written and verbal communication skills
  • Punctual
  • Solves problems with ownership and accountability
  • Solutions like an entrepreneur

Nice to Haves

  • Science degree, technical Diploma, and/or relative work experience
  • Juniper, FOA, RedHat certifications
  • Service Provider or NOC experience
  • Demonstrated knowledge of the telecommunications industry
  • Comfort in a terminal environment, especially *nix
  • Experience splicing fiber, working with Muxes
  • Experience with ultra-high availability communications systems
  • Experience with REST-JSON/SOAP-XML APIs
  • Experience with SQL/No-SQL databases
  • Go programming language

Why you Should Join telMAX Inc.

We are a dynamic organization that is growing and you don’t want to miss out on the fun.

We offer a competitive compensation package!

Benefits (Medical, Dental, and Vision)

Health Spending Account (HSA)

RRSP matching program

Bonuses

And so much more…

Apply now to be part of our exciting journey!

Equity Statement

telMAX Inc. is a staunch advocate for diversity in all its forms, and especially welcomes applications from members of the BIPOC (Black, Indigenous, and People of Colour) community, women, people with disabilities, the LGBTQ+ community, and those of diverse intersectional identities. Accommodations are available on request for candidates taking part in all aspects of the selection process as well as part of employment with telMAX Inc. In accordance with the AODA Act, for applicants with disabilities accommodation will be provided throughout the search process.

Application Process

Interested applicants can apply through the job posting or send their resume to oramdath@telmax.com referencing “Network Engineer” in the subject line. telMAX Inc. invites applications from all qualified candidates; however Canadian citizens and permanent residents may be given priority.

Job Types: Full-time, Permanent

Pay: $50,000.00-$85,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • On call
  • Weekends as needed

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Work Location: In person

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