If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity, and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!
Job Summary
The Major Account Manager is accountable for day-to-day leadership, management, mentoring & developing the assigned account team to achieve client & corporate objectives. Optimizing program delivery and communication to improve client and stakeholder relationships. The ideal candidate will have a strong operational background with experience in delivering and managing services in the Technical Trades (HVAC & BAS) Industry.
Key Responsibilities
Lead a team of program managers & support staff, addressing and resolving matters pertaining to the successful deliver of our overall programs.
Lead continuous improvement, optimization & team / account effectiveness initiatives as a whole.
Responsible for ensuring the implementation of effective account management plans, focused on expanded business or optimization opportunities. Tactical and long-term business planning through renewal and future tender phase(s).
Responsible for ensuring necessary programs are in place to achieve contract SLA’s & objectives.
Address escalated situations within accounts.
Lead & support operational & strategic business development discussions.
Develop a trusted advisor relationship with key stakeholders, building & maintaining strong, long-lasting internal cross functional & customer relationships.
Demonstrates a sense of urgency and ability to consistently and positively contribute.
Effectively manage multiple priorities & conflicting demands.
Effectively communicate with client leaders of all levels (C-level to entry-level support roles)
Engage productively with all levels of internal Operations & Shared Services Teams to ensure the timely and successful delivery of our service.
Collaborate with Regional Operations Leaderships on contractual and service / maintenance issues to ensure client needs are met.
Oversee new client onboarding & contract amendments and work with CMMS, SYCS, Senior Management to implement prescribed changes as per amendments.
Ensure Major Account Onboarding & Program Management Structures are optimized, consistent and repeatable.
Forecast, track and Report Quarterly through Major Account Business Reviews, presenting detailed analysis and trending of financials, work order management, performance, program risks, growth & optimization opportunities.
Participate / Lead both internal and external client performance meetings included,
Adhere to all company policies and procedures.
Perform all job functions in a safe manner, abiding by and in accordance with all applicable HS&E company policies and government legislation/regulations.
Adhere to the Company’s Quality System operating procedures
Perform other duties as assigned.
Qualifications
5+ years experience in relevant industry
Understanding of Building Systems in facilities management / service operations an asset.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
Experience in delivering client-focused solutions based on customer needs.
Proven ability to manage multiple tasks at a time while paying strict attention to detail.
Excellent listening, negotiation, and presentation skills.
Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind.
Creative thinking and problem-solving aptitude
Proficiency with MS Office applications; Word, Excel and PowerPoint are essential.
Bilingualism is an asset (English/French)
Experience working with/understanding of Work Order / Field Service Management Systems
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
