Jr. Account Manager #2 268 views

Job ID# 4485

Duties and Responsibilities:

  • Serve as one of the customer’s primary point of contact on client specific issues
  • Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements
  • Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)
  • Issue PO, SO and monitor individual accounts in the SAP system
  • Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments
  • Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process
  • Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner
  • Ensure ongoing customer service and support to assigned customer accounts
  • Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team
  • Coordinate cosmetics packaging samples
  • Determine customer needs and recommend the best solutions
  • Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications:

  • Completion of a post secondary degree or diploma preferred in International Business, Business Administration or Marketing
  • Excellent interpersonal and communication skills
  • 3 plus years working knowledge in international trades or distribution industry preferred
  • Excellent problem-solving skills and analytical ability
  • Dynamic, self-motivated, service and result oriented
  • Ability to work under pressure and in a highly competitive environment
  • Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet
  • Fluent in both English and Mandarin is an asset
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