Duties and Responsibilities:
- Serve as one of the customer’s primary point of contact on client specific issues
- Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements
- Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)
- Issue PO, SO and monitor individual accounts in the SAP system
- Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments
- Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process
- Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner
- Ensure ongoing customer service and support to assigned customer accounts
- Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team
- Coordinate cosmetics packaging samples
- Determine customer needs and recommend the best solutions
- Maintain thorough understanding of company products, services and features in order to meet customer needs
Qualifications:
- Completion of a post secondary degree or diploma preferred in International Business, Business Administration or Marketing
- Excellent interpersonal and communication skills
- 3 plus years working knowledge in international trades or distribution industry preferred
- Excellent problem-solving skills and analytical ability
- Dynamic, self-motivated, service and result oriented
- Ability to work under pressure and in a highly competitive environment
- Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet
- Fluent in both English and Mandarin is an asset
