Information Technology Coordinator

Summary:

The IT Coordinator will implement and organize Move, Change and Deploy of IT equipment and infrastructures including desktops, servers, network equipment and peripheral devices, while providing technical support and management to applications, systems, network, computers and other hardware.

Responsibilities include, but are not limited to, the following:

Move, Change and Deploy

  • Coordinate and handle the Move, Change and Deploy of IT assets
  • Relocate and deploy of IT assets
  • Maintain the location map of IT assets

Asset Management

  • Maintains an accurate and current inventory of all technology assets;
  • Identifies the need for new or upgraded equipment
  • Manages requests for new hardware/software by other departments, including sourcing and

implementation.

User Hardware/Software Management

  • Prepares, manages and maintains user hardware and software, including laptops, desktops,

tablets, iPhones, Office 365, etc.;

  • Responds to help desk requests related to technical or non-technical issues and provides

timely resolutions within the defined SLA;

  • Determines an appropriate course of action from initial hardware assessment, including

repairing equipment when appropriate;

  • Delivers courteous and professional customer services based on established guidelines and

benchmarks;

  • Manages hardware and software refresh cycles, making recommendations to improve user

experience;

System Hardware/Software Management

  • Performs daily system monitoring such as reviewing the integrity and availability of all

hardware, server resources, systems and key processes, and system and application logs;

  • Verifies backup status and provides remedies on failed backup jobs;
  • Maintains of all system hardware and softwares including servers, network equipment,

backups, operating systems, and optional Salesforce, etc.;

  • Upgrades and configures systems as required;
  • Maintains and manages system upgrade schedules.

IT Knowledge and Education

  • Provides training on information technologies, including but not limited to Office 365, mobile

devices, productivity applications, and other technical equipment;

  • Creates and maintains training and knowledge-based materials;
  • Provides guidance and best practices on handling information technologies.

Requirements and Qualifications:

· A minimum of 2 years of information technology experience in a SMB or Enterprise environment;

· Practical hands-on experience in administrating and managing VMWare and Microsoft Windows IT infrastructure;

· Knowledge or experience managing IP network including firewalls, routers, switches, access points, VLAN, Routing, and VPN;

· Experience in administrating and managing Microsoft Active Directory environment including Group Policy, User Management, DNS, and WSUS etc;

· Capable to configure and manage commercial backup applications, including but not limited to Veritas (Symantec) Backup Exec and Veeam Backup;

· Strong working experience, as an administrator, on a federated Office 365 environment;

· Ability to troubleshoot issues from Windows 10, Microsoft Office 365, iPhones, mobile devices or tablets etc.;

· Skill and knowledge in managing Windows Server 2008 and 2012;

· Experience working with technology vendors;

· Hands-on experience and techniques to support remote and mobile workforce, and remote offices;

· Experience with client management systems (CMS) in the community health care sector;

· Excellent organizational, time management and project management skills;

· An asset to possess knowledge or experience in working with Voice over IP (VOIP) technology such as user account provisioning, IP phones deployment and PBX system management etc;

· Excellent written and oral communication skills;

· Strong attention to detail and documentation;

· Able to work independently and in a team setting;

· Familiar with procedures and best practices to protect privacy and security of confidential, personal and private information;

· Ability to maintain build books and network diagrams;

· Able and willing to learn new technical skills and technologies;

· Basic programming and scripting skills, optional;

· Experience working in community health sectors;

· Access to a personal vehicle is required.

Working Conditions:

· Office based position;

· Traveling to other locations regularly is required

· Traveling to external meetings may be required

· Rotational On-call

· Position may require working flexible/extended hours to meet the needs to the organization and department

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

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Canadian Newcomer Jobs

 

333 Wilson Avenue
North York ON M3H1T2 CA
Phone: +1 (647) 945-5456
Email: admin@canadiannewcomerjobs.ca

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