Inbound Customer Service Specialist #2 166 views

Job ID# 4570

We offer:
Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 10:00PM and occasional Saturday shifts between 8:00AM to 4:00PM as business requires.
Offering base of $16.00 per hour as well as hourly performance bonus of between $0 – $3.50,
$400 annual benefit health spending reimbursement plan for you and your family after 90 days of employment
Fully paid initial training
Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Leadership Training Program.
A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals. We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.
Qualifications:
Minimum of 2 years of customer service experience in a contact centre environment,
High school diploma or GED preferred (College or University Degree preferred)
Strong customer service and troubleshooting skills
Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Exceptional conflict resolution, negotiation & problem solving skills, demonstrating flexibility in meeting customer needs while maintaining client objectives
Strong work ethic and positive team attitude and interpersonal skills that allow one to work effectively in a diverse working environment.
Ability to effectively communicate both verbally and in writing with good to excellent English communication skills
Strong attention to detail
Computer literate, including effective working skills of MS Word, Excel and e-mail
Proven data entry and typing skills
Ability understand written manuals and directives
Math & analytical aptitude
Ability to adapt to change
Ability to efficiently multi-task
Previous experience in utility or communications industry is not required but is an asset.
Location:
In the heart of downtown Toronto, in a bright, beautiful professional building, brick walls and 13′ ceilings – 2 minutes from Union Station subway station & Go Transit.

Hours of Operation:
Monday to Friday between 8 am – 10 pm

Description:
Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound customer service. Key responsibilities including, bill explanation, account maintenance and collections. As a member of our team, Specialists occasionally assist in the selection, training, development, coaching, and performance of team members to provide customers with superior customer service experience.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada’s largest Utility providers.

The successful candidate will possess the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

About Us:
Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.

Our Invitation:
Complete our on line application, and If selected you will be contacted via phone by a member of our Recruitment Team.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance

Due to the volume of applications we receive, only those candidates selected for telephone interviews will be contacted.

Optima wishes you all the best in your employment search

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