Customer Service- Track & Trace #2

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.


  • Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
  • Track and Trace large volume of customer orders
  • Entering, updating and processing customer orders on various interfaces.
  • Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
  • Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
  • Ensure and confirm pickup and delivery appointment for drivers
  • Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
  • Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
  • Maintain co-operative working relationships among team and internal staff


  • College diploma or bachelor’s degree in business or related field is preferred
  • Previous experience in the logistic/supply chain industry is an asset
  • Proficient in Microsoft office, with aptitude learn new software and systems
  • Ability to prioritize, multitask and adapt to changing rules, regulations and procedures


  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth

Job Types: Full-time, Permanent


  • Dental care
  • Extended health care
  • Vision care


  • customer service: 1 year (Preferred)


  • Secondary School (Preferred)

Work remotely:

  • No
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Canadian Newcomer Jobs


333 Wilson Avenue
North York ON M3H1T2 CA
Phone: +1 (647) 945-5456

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