Customer Service Representative #2

Duties and Responsibilities:

• Managing up to date customer profiles;
• Data Management: Maintaining accurate and up to date customer information (BOM, PO)
• Customer Development: Developing relationships and serve as one of the customer’s primary point of contact
• Monitoring new development projects for both new and existing accounts including working with the R&D team and coordinating cosmetic samples
• Coordinating purchase orders between the Operations department and customers
• Monitoring inventory and shipment details
• Providing excellent customer service with thorough knowledge of company products, services and features in order to meet customer needs
• Perform other related duties as specified by direct supervisor

Qualifications:

• Exceptional English communication skills
• Experience in sales and account management in consumer packaged goods industry is preferred
• Experience in Cosmetic manufacturing is an asset
• Must have trend consciousness and a passion for fashion and cosmetics
• The ability to think strategically and proactively are crucial, as well as being able to excel in a fast paced, high pressure environment
• Excellent presentation and communication skills
• Ability to handle multiple projects simultaneously with impeccable organizational and time-management skills
• Post-Secondary education required. Courses in business, fashion, cosmetics, sales or marketing are a welcomed asset
• Superior problem solving skills – must be resourceful and creative with solutions