Customer Service Representative #2

MAXIMUS Canada Services Inc.

MAXIMUS an international industry leader in assisting governments with the delivery of health and employment programs, with offices in the US, Canada, Australia and England. We are currently looking for Call Centre Agents to work on a contract basis.

As a Call Centre Representative, you will be responsible for providing exceptional customer service to our incoming call centre clients. You will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment.

Successful candidates will possess the following:

  • Passionate about providing superior customer service, while being able to handle client questions in a quick and professional manner with one call resolution
  • Possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
  • Self-starter who will take the initiative to obtain solutions and are able to stay focused; pay attention to detail and follow established operating procedures
  • Comfortable working independently and within a team environment. You have the ability to multitask and embrace change
  • Ability to work in a statistically driven environment, measured by call quality and call productivity goals
  • Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
  • Strong verbal and written skills required
  • Able to work Monday to Friday 9 – 5, with occasional overtime as required
  • Must be self-motivated, and able to work independently and in a team environment
  • Good analytical skills and technical aptitude for using a variety of computer applications

Starting wage will be $14.50 per hour. Bilingual agents will start at $17.00 per hour.

Please note: the successful candidate will need to have a clean criminal record as well as good credit status

Relevant Work Experience: 1+ year

Job Category: Call Centre, Customer Service

Location: Toronto, Ontario

Job Type: 3 – 6 months Contract

Thank you for applying; however only short-listed candidates will be contacted

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