Nett Technologies Inc., a leading manufacturer of engine emission control systems has an opening for a Customer Service Representative. The company designs and manufactures a full range of exhaust after-treatment emission control products for OE and aftermarket diesel, LPG, gasoline and natural gas engines. Our recognized entrepreneurial business approach cultivates a collaborative work environment that supports and strengthens our market reputation for quality products and timely innovative solutions.
Roles and Responsibilities:
Provide timely sales support to inside and outside sales team including order entry, phone and e-mail inquiries
Manage order processing, order tracking and related trouble shooting activities
Coordinate sales leads and customer satisfaction feedback processes
Record and maintain appropriate information in company data base
Provide sales consultative service (we will train) to determine market application needs
Provide technical assistance (we will train) for emission controls selection
Process all incoming orders and cultivate existing customer relationships in association with the assigned sales representatives
Fully participate in all sales meetings and group discussions
Qualifications and Experience:
Completion of post-secondary education and/or 1-3+ years relevant experience in customer service role or inside/outside sales in a technical field
Excellent customer service, sales support attitude and delivery
Logical approach and a mechanical aptitude
Able to build strong relationships
Excellent interpersonal, verbal and written communication skills
Able to work in a fast paced, adaptable environment
Strong analytical and organizational skills with high attention to detail
Proven ability to work to deadlines and comfortable with multi-tasking
Able to work independently and in a team environment
Strong computer skills in Outlook, Excel and Word
Additional Preferred Competencies:
Experience in one or more of the following industries: forklift, construction equipment, gen-set, mining, diesel/LPG engines, automotive, exhaust systems, sheet metal, manufacturing
Understanding of engine exhaust emissions control systems
Exposure to manufacturing and B2B support processes
To Apply: Please send your resume and a brief cover letter to hr@nettinc.com
Nett Technologies Inc., is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
