Customer Service Assistant #2

Customer Service Assistant

Blended For You is an online business that delivers nutritionally balanced and superfood-boosted frozen smoothies directly to customers. Over here at Blended, we have a passion for delicious, nutritious food and helping people live energetic, healthy lives. We are looking for a positive, energetic individual to join our fast-growing team.

Please take a look at our website to learn more about what we’re all about: www.blendedforyou.com

Job Description

We are currently building a core team that will evolve with our growing business. Our environment is team-player in nature, which means we all help and support each other in day to day work. The role will support the customer service & operations area of the company. The core responsibilities for the role are outlined below, however, we expect additional tasks to come up as a part of the regular workday.

Key Responsibilities:

• Customer order organization & pack up
• Online customer communication (email/phone/chat)
• Customer care and support
• Administrative and organizational tasks as necessary (eg, inventory taking, general communications with the Blended team)

Our priority is on having someone in the role that has a great attitude, detail oriented and organized.

Your Qualifications:

• Work experience and passion for customer service
• Computer skills (email, creating templates, Microsoft, Google Drive)
• Great attitude and team-player nature
• Strong verbal and written English language skills
• Positive references

Location

The work will be done from our location at 393 Danforth Avenue (with an option to do some work from home as it works with the on-site needs). While this is a retail location, it will serve only as a distribution centre for organization and shipping of online orders. Customer order work is done online, phone and e-chat, not in-store. Customers may pick up on pre-order, schedule basis during regular work hours.

Job Types: Full-time, Permanent

Salary: $16.00 to $18.00 /hour

Benefits:

• Store Discount

Schedule:

• 8 Hour Shift
• Monday to Friday

Experience:

• customer service: 1 year (Required)

Education:

• Secondary School (Preferred)

Job Duties:

• Answer incoming customer inquiries
• Record and modify customer information within the database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Work remotely:

• No