Construction Services Scheduling Coordinator

In collaboration with Operation and Sales, the Scheduler coordinates the assignments of field workers, vehicles, equipment and materials to accomplish customer work requests in the field, and administers related paperwork. This is a non-union position; Reporting to the Director, Sales and Customer Relationships.

Key Responsibilities:

Solicits, receives and responds to customer request for service, both scheduled, short notice and emergency requests.
Scheduling and monitoring allocation of work and efficient utilization of workforce, vehicles and equipment.
Interfaces with all appropriate departments in schedule creation, updates and rework.
Prepares key reports of daily hydrovac volumes, monthly utilization, downtime, short notice call-outs, etc.

Job Duties

Answering phones, redirecting calls and monitors the general information email.
Prepares and distributes the Daily Work Schedule.
Prepares and updates the Weekly Work Plan.
Follow up with customers for service requirements.
Monitors equipment availability.
Update field reports.
Relay work orders, messages, and information to or from work crews.
Coordinates field requirements, such as additional material, downed wires, etc.
Promptly respond to customer calls and emails for work requests.
Follow up on projects as needed to ensure completed job.
Track field employee vacations / absences
Track weekend and overnight call outs
Maintain good customer relations through frequent contacts.
Cooperate, communicate and work closely with the sales team.
Prepare and distribute job information packages containing all relevant details of the location and work to be performed.
Monitor field personnel, vehicles and equipment availability in order to coordinate work and schedules.
Coordinates and tracks the redeployment of field workers and all equipment as needed through the day.
Constantly look for improvements and help implement solutions.
Other related duties as required or assigned.

Requirements

High school diploma or GED required
Formal training in work scheduling a definite asset
Past experience with fleet dispatch and/or scheduling in the construction industry. Field experience in hydro-excavation, water project is an asset
Solid computer skills – Outlook, Word, and experienced using Excel
Strong English communication skills: verbal, written and interpersonal
Able to work well under pressure, flexible and adaptable, able to deal with change
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Proactive, strong attention to detail, very well organized, with excellent prioritizing and problem solving skills

Working Conditions