Case Manager – Mental Health and Justice

Positions Available1

Compensation: $51,141.35 to $63,570.56 per annum

Unionized Position: Yes

Union: OPSEU L5116

Hours of Work: 37.50 hours per week

Position Type: Full-Time Permanent

Job Class: Clinical

Reporting to a program manager, the Case Manager provides collaborative, team-based and client-driven services to clients with mental illness. The Case Manager’s primary function is the provision of quality health care and support services through the effective and efficient use of resources. Case Management works with clients to achieve safe, realistic and reasonable goals within a complex health, social and fiscal environment. The responsibilities of this position include, but are not limited to:


  • Initiate intakes and conduct needs assessments;
  • Develop and implement plan of cares with short and long-term objectives, with ongoing monitoring until clients can be discharged from service;
  • Provide case management services which include assessment, intensive case management, long term planning, and follow up services when needed;
  • Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies;
  • Refer and link clients and caregivers to a range of community resources, including housing, legal supports, health supports, meals, drop-in centres, social recreational program, clothing exchanges, etc.;
  • Collaborate with staff from the other organizations to ensure that services to all clients are timely, flexible and coordinated
  • Liaise and collaborate with external services including: transitional care, acute care, emergency departments, rehabilitation centres, and other professionals, agencies and groups, to identify problems and possible solutions for service provision and improvement.

The successful candidate will possess:

  • University degree and/or Community College Diploma in social services or related field;
  • Minimum three years related experience in direct service delivery to adults with serious mental illness;
  • Demonstrated experience supporting individuals with mental health and substance use issues from a recovery and harm reduction approach.
  • Demonstrated experience working with primary care providers and stakeholders in building referral relationships and coordinating healthcare

Key skills and abilities we are looking for:

  • Excellent verbal and written communications skills;
  • Demonstrated case management and referral skills; and ability to effectively link clients to supportive services;
  • Knowledge of and sensitivity to issues of gender, race, sexual orientation and issues impacting diverse communities;
  • Self-directed and independent, but also experienced in working effectively as a member a team, which includes internal and external stakeholders;
  • Applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
  • Fluency in a second language is a strong asset and preferred;
  • Valid Driver’s license and access to a personal vehicle is required.

Special Requirements:

  • Criminal background check;
  • Must be willing to work flexible hours including evenings and weekends, as required.

Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof. Medical exemptions or any other kind of requested exemption based upon Reconnect’ s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

Who we are:

Reconnect Community Health Services is a not-for-profit health service organization located in the west end of Toronto. We provide services for seniors, caregivers, and people living with mental health and addictions concerns.

Application Process:

All interested applicants who meet the qualifications listed above are invited to complete an internal application form, as well as submit a cover letter and resume by clicking “Apply Now”.

To request an accommodation in the application process, contact us by phone at (416) 248-2050 ext. 5541

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reconnect Community Health Services

1281 St. Clair Avenue West

Toronto, Ontario M6E 1B8

Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

Job Types: Full-time, Permanent

Pay: $51,141.35-$63,570.56 per year


  • Service delivery to adults with serious mental illness: 2 years (preferred)
  • Building referral relationships, coordinating healthcare: 2 years (preferred)


  • G class driver’s license and access to a personal vehicle (required)
  • Post secondary education in social services or related field (required)

Work Location: On the road

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333 Wilson Avenue
North York ON M3H1T2 CA
Phone: +1 (647) 945-5456

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