Case Manager – Hospital Crisis Outreach

Case Manager – Hospital Crisis Outreach

Positions Available: 2

Position Type: Full-Time Permanent

Unionized Position: Yes, OPSEU L5116

Hours of Work: 37.5 hours per week

Annual Rate: $51,141.35 to $63,570.56 per annum

Benefits: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Case Manager to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further!

About Us:

Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.

As a Case Manager, you will be joining an exciting and innovative new initiative with a local hospital partner. You will provide crisis intervention and outreach services for older adults (65+) with complex health issues, referred by our hospital partner and who are needing support and crisis stabilization. The case manager will respond to referrals and work closely with the hospital and internal and community resources to stabilize the client within 90 days.

What You’ll Do:

You will be entrusted with a wide range of responsibilities, including:

  • Screen and respond to crisis referrals initiated by our hospital partner;
  • Conduct client needs and risk assessments to develop and implement a plan of care with short and long-term objectives;
  • Provide short-term crisis stabilization case management services which include assessment, intensive case management, long term planning, and follow up services where appropriate;
  • Refer and link clients and caregivers to hospital services as well as a range of community services, including primary care, financial aid, assisted devices and home safety assessment resources, food banks/meals-on-wheels and social recreational programs, etc.;
  • Actively take part in implementing and evaluating this initiative through meetings, strategic planning and research initiatives.

What We’re Looking For:

To thrive in this exciting role, we seek candidates with:

  • University degree and/or Community College Diploma in social services or related field BSW or MSW, an asset;
  • Minimum three years related experience in crisis support and intervention;
  • Demonstrated experience supporting seniors with mental health, substance use and other complex health issues from a recovery and harm reduction approach.
  • Excellent verbal and written communications skills
  • Demonstrated case management and referral skills; and ability to effectively link clients to supportive services
  • Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders
  • Applied computer skills (Microsoft Office, Client Information Systems, Web browsing)
  • Fluency in a second language is a strong asset and preferred
  • Valid Driver’s license and access to a personal vehicle is required

Special Requirements:

  • Criminal background check;
  • Must be willing to work flexible hours including weekends, evenings and statutory holidays as required;
  • Must be willing to participate in an on-call rotation.

Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof. Medical exemptions or any other kind of requested exemption based upon Reconnect’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

Application Process:

All interested applicants who meet the qualifications listed above are invited submit a cover letter and resume by clicking “Apply Now” by 14 Nov, 2023

To request an accommodation in the application process, contact us by phone at (416) 248-2050 ext. 5541

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reconnect Community Health Services

Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Permanent, Full-time

Salary: $51,141.35-$63,570.56 per year


  • Dental care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (preferred)


  • Bachelor’s Degree (preferred)

Work Location: In person

Application deadline: 2023-11-14

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North York ON M3H1T2 CA
Phone: +1 (647) 945-5456

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