Bilingual Customer Care Representative

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading material science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln has 56 manufacturing locations in 19 countries and a worldwide network of distributors and sales offices serving customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at

Major Responsibilities:

· To report directly to the Manager – Customer Care on an ongoing basis and communicate all relevant matters pertaining to the business unit within the company. As well as to communicate effectively with respect to clarity of direction, approval for decisions and execution of all responsibilities.

· To ensure Customer Service is the most important priority.

· Process customer orders in Esker promptly, cross-reference them in SAP, and/or manually enter orders in SAP. All orders received before 5:00 PM EST will be entered the same business day.

· Send order acknowledgements to customers detailing any order discrepancies or changes and stock status.

· When product is discontinued, the Customer Care Representative will provide customers with the superseded product or contact a Technical Sales Representative if further assistance is required to suggest a replacement product.

· Investigate with the assistance of Customer Credit Services in Cleveland the reasons for credit hold status if applicable, and assist in resolving the issues ensuring the customer’s order can be shipped without delay. Where issues are not easily resolvable, the Customer Care Representative will contact the customer and inform them why their order is unable to ship that day.

· Each time a Customer Care Representative answers a call, an email, or a case in Salesforce they are charged with taking ownership of that customer’s inquiry, problem, or request until it is resolved/completed.

· When a customer requests to return product, the Customer Care Representative must review the request to ensure it falls in line with Lincoln Electric’s return policy and issue a Return Material Authorization (RMA). Follow up to ensure product is returned and credit is issued.

· To participate co-operatively as an employee within the company Performance Appraisal Process and Merit Rating System.

· To actively participate in company, staff, or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication, and progressive co-operation strategies within the department as well as other departments across the company.

· To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending, and implementing continuous improvement strategies and initiatives.

· To fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices, and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.

· To conduct any general duties, specific projects and responsibilities as assigned or required by the Manager – Customer Care in a timely and professional manner.


Minimum Educational Requirement: Grade 12, Post Secondary Education is preferred or

5 years of Customer Service experience

Experience And Training:

· Demonstrate the ability to work effectively on a team, professionalism, courteous, well mannered.

· Computer literate with SAP, Esker, Salesforce, Outlook, Microsoft Teams, Microsoft Excel/Word, Power Point, Adobe, and Phone Systems.

· Bilingual (French)

Lincoln Electric Company of Canada is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex (including pregnancy), sexual orientation or any other Prohibited Ground. Lincoln Electric Company of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.

We appreciate your consideration for this once in a lifetime opportunity, however only chosen applicants will be contacted.

Please consult our Job Applicant Privacy Notice available at

Job Type: Full-time


  • Company events
  • Company pension
  • On-site parking
  • Profit sharing
  • Vision care


  • 8 hour shift
  • Monday to Friday

Work Location: In person

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