It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitment to our clients, customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

About the role:

At OSL we are excited to partner with The Water Street Collective (TWSC) to develop the Ryde brand in Canada. The Ryde product you see today was created by a team of mums, dads, working professionals, weekend warriors, hobbyists, and adventure-seekers. These same individuals also happen to be brand marketers, product developers, and salespeople all working for TWSC to create feel-good products for everyone.


We are looking for a Account Manager to manage the company’s 3rd party trade coverage suppliers/brokers to ensure flawless execution across channels. This role will be part of the core commercial team in the business and will be responsible for managing different accounts either directly or through 3rd party brokers/suppliers with focus on developing and executing the commercial & marketing strategies across the different channels.


What you’ll do:

  • Develop and execute strategic plans for retail trade channels in the TWSC Canadian market aligned to commercial and marketing objectives.
  • Drive the development of new channels within the Canadian market to expand the reach of Ryde and future wellbeing and stimulation brands
  • Play a key role in annual account strategy planning process, which includes budgeting, performance analysis, and negotiation strategies.
  • Share responsibilities for the profit & loss (P&L) management and budgeting for the Canadian W&S channel/account portfolio.
  • Manage 3rd party brokers/suppliers with the objective to maximize impact of joint category and trade strategic initiatives and plans. Support the development of trade investment architecture and the defining the framework for commercial negotiations with trade partners.
  • Lead engagements with the Global W&S team to ensure alignment of Canada’s Channel & Category Strategies with global objectives through local thought leadership.
  • Lead by example and challenge the team to maintain high standards and deliver stretch results, fostering a culture of excellence within the Canadian commercial team; including through the application of best practices, and benchmarks of customer engagement strategies and the coaching and development within the broader Agile cell.


What you’ve done:

  • Experienced marketer (6-8 years) with a high entrepreneurial mindset, a strong drive to succeed and a proactive attitude to transform our business and deliver ambitious goals.
  • Experience with the ownership and successfully delivery multiple small to mid-scale scale program deployments running concurrently.
  • Must have relevant Canadian commercial experience (Key Account and/or Trade Marketing) ; Minimum (3-5) years of experience in managing key accounts, with a track record of successful negotiation and relationship management. And/or hold a senior role in leading a Field Force team, demonstrating leadership and team management capabilities.
  • Minimum of (2-3) years of category management experience in either start-up environments or established FMCG (Fast-Moving Consumer Goods) companies, with a preference for candidates with prior experience in the beverage industry. Strong proficiency in category strategy development, including segmentation, targeting, and positioning.
  • Proven Experience in developing new channels to expand product reach.
  • Experience in managing both traditional channels (e.g., Grocery and Pharmacy & Convenience) and alternative channels (e.g., health specialists, pharmacy, fitness, food services). In-depth knowledge of various distribution and supply chain models, along with an understanding of channel dynamics within the Canadian market.
  • Proficiency in project management and New Product Development (NPD) implementation.
  • Ability to operate independently and collaborate effectively within an agile cell & matrixed organization, results oriented to achieve business plans. Proactive mindset, self-driven and motivated.
  • Excellent communication skills, encompassing negotiation, influential skills, and the ability to effectively communicate with internal and external stakeholders.
  • Proven leadership abilities in managing cross-functional and cross-market teams, setting strategic direction, and achieving objectives.
  • High degree of influencing skills, both at level and upwards (within Canadian market and above). Comfortable in matrix organizations, works collaboratively and not fazed by ambiguity.
  • Knowledge of distribution and supply chain management within Canada, including logistics and inventory management.


What’s in it for you:

  • Competitive base salary of $90,000-$95,000 per year plus bonus
  • Vacation plus additional flex days
  • Comprehensive health, dental and life benefits
  • RRSP matching program
  • Training and development opportunities to grow your career
  • Named one of Canada’s Best Managed Companies
  • A supportive workplace culture and work environment
  • Employee development programs


If this sounds like you and you are excited to be a member of our team, please apply now.


We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.


Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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